Privacy Policy

This Privacy Policy describes how Paradigm Case Management Solutions (“we,” us,” or “our”) handles personal information that we collect through our website (the “Services”). We want you to be familiar with how we collect, use, and disclose personal information.

This Privacy Policy does not apply to personal information we may process through the Paradigm Solutions CMS application.

Personal information we receive from you

Data Categories: Examples

• Contact Details: First and last name and email address.
• Account Profile Information: Job title, organization, date of birth, gender.
• Preferences: Language, interests, and other feedback/preferences that you might express during your use of our Services.
• Marketing Data: Choices regarding our newsletters, surveys, and other marketing displayed or provided to you, and preferred methods of receiving such promotional communication.
• Relationship Information: Details of your communications with us, complaints, and queries.

Personal information collected automatically through your use of our Services

Data Categories: Examples

• Online Activity Data: Pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.
• Device Information: Your device’s operating system type and version, manufacturer and model, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 3G), and general location information.

We use the following tools for automatic data collection

• Cookies: Cookies are pieces of information stored directly on the device that you are using and allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other traffic data. We and our service providers may use the information for security purposes, to facilitate navigation, display information more effectively, and conduct analytics. We do not currently respond to browser do-not-track signals. You can read more information about cookies at http://www.allaboutcookies.org/manage-cookies/index.html.
• Local Storage Technologies: These technologies provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
• Pixel Tags: Also known as web beacons and clear GIFs, pixel tags may be used to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates.

Other sources from which we collect personal information

• Social Media: Information we collect from social media sites may include details such as social media account ID and other public social media profile information.
• Other Third Parties: We may collect information from third-party sources such as publicly available databases.

 

Here’s an overview of how we use personal information in providing our Services.

Purpose: Example

• Administering the Services: We may use personal information to provide the Services to you, including arranging access to your account, verifying your information, responding to your inquiries, fulfilling your requests, and sending you administrative information such as agreements to provide the Services and changes to our terms, conditions, and policies.
• Operations and General Business: We may use personal information when we conduct our operations (such as troubleshooting, diagnostic testing, performance analyses of our systems and Services, testing of new system features to evaluate their impact, system and log maintenance, technical support, system debugging, and hosting data) and to facilitate mergers, acquisitions, and other reorganizations and restructurings of our business (including prospective transactions).
• Marketing: We may use personal information to send you our newsletters, publications, updates, and invitations that we think may be of interest to you.
• Relationship Building and Engagement: We may use personal information to respond to any posts on our social media pages and to conduct other user relationship building activities.
• Improving and Developing Our Services: We may use personal information to conduct data analysis, to monitor and analyze use of the Services, to use data analytics to improve the efficiency of our Services, to develop new features, to enhance, improve, repair, maintain, or modify our Services, to identify usage trends, to determine the effectiveness of our promotional campaigns, and for other similar purposes.
• Aggregation and/or Anonymization: We may anonymize and aggregate personal information that does not identify you or another individual and use and share such data for our own business purposes.
• Security and Fraud Prevention: We may use personal information to conduct audits, to verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements, to monitor for and prevent fraud, and for security purposes, including maintaining system security.
• Legal and Compliance: We may use personal information to fulfill our legal and compliance-related obligations, including complying with applicable laws, complying with legal processes, responding to requests from public and government authorities, meeting national security or law enforcement requirements, complying with requirements set by industry-specific supervisory bodies, enforcing our terms and conditions and standards, protecting our operations, protecting the rights, privacy, or property of our business, responding to auditors, pursuing available legal remedies, making insurance claims, defending claims, and limiting the damages that we may sustain.

Here are the types of entities to which we may disclose personal information in providing the Services.

• Service Providers: We use service providers that provide hosting, information technology, email and communications delivery, and analytics services for the purposes listed above.
  Professional Advisors: We use accountants, actuaries, auditors, experts, consultants, lawyers, banks, and financial institutions to support our business.
• Authorities and Others: If we are required by law or legal process or if we deem the disclosure appropriate for other legal, compliance or fraud-prevention purposes, we may disclose personal information to law enforcement, public, regulatory, and government authorities, courts, or other entities that obtain valid subpoenas.
• Other Online Services: When you interact with us, you may choose to share information and content on our social media pages and other online services.
• Business Transferees:We may disclose or transfer your personal information to third parties such as acquiring entities and their advisors in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

We seek to use reasonable organizational, technical, and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

You have choices regarding marketing-related communications. If you no longer want to receive marketing-related communications from us on a going-forward basis, you may opt-out by following the unsubscribe instructions in any such message or by contacting us by email at info@paradigm-solutions.ai. 

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing from us, we may still send you important administrative messages, from which you cannot opt out.

You may request the following in relation to your personal information:

• Information about how we have collected, used, and disclosed personal information. We have made this information available to you without having to request it by including it in this Privacy Policy.
• Access to a copy of the personal information that we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.
• Correction of personal information that is inaccurate or out of date.
• Deletion of personal information that we no longer need to provide the Services or for other lawful purposes.

To make a request, please contact us in accordance with the “Contacting Us” section below. We will respond to your request consistent with applicable law. For your protection, we may need to verify your identity before implementing your request. 

Please note that we may need to retain certain information for recordkeeping purposes. Further, certain personal information may be exempt from requests pursuant to applicable data protection laws or other laws and regulations.

We retain personal information for as long as needed or permitted in light of the purposes for which it was obtained as outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law.

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties. This includes any third party operating any website or service to which our Services link. The inclusion of a link on our Services does not imply endorsement of the linked site or service by us or by our affiliates.

The “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services.

You can reach us at info@paradigm-solutions.ai.